Trago Returns Policy

 

If you change your mind, just return your unused product in its original condition, with your receipt, within 28 days and we'll give you a full refund or replacement.*

 

*Terms and conditions apply. Please Click Here for more details or ask a member of staff in store.

 

 

Trago Privacy Statement

Trago Mills Limited is ICO Registered. This privacy policy sets out how Trago Mills Limited uses and protects any information that you share with us, through using our website or otherwise communicating with us.

 

We are committed to ensuring that your privacy is protected.  Should we invite you to provide certain information by which you can be identified when using the website then you can be assured that it will only be used in accordance with this privacy statement.  We may change this policy from time to time, so you should check this page every now and then to ensure you are happy with any changes made. This policy is effective from May 2018.

 

Description of processing

 

The following is a description of the way Trago Mills Limited processes personal information. To understand how your own information is processed you may need to refer to any personal communications you have received or contact us to ask about your specific circumstances.

 

When providing information regarding an order you may have placed through Click & Collect or Check & Reserve, this information is used only for the purposes of communicating with you regarding your order or enquiry. Should you wish to voluntarily Opt In to receiving marketing information from us, you will be provided with that option.  We will not contact you without your Opt In and neither will we pass your information to a third party.

 

For our privacy policy relating to newsletter sign-up, please see the paragraph on Newsletter sign up below.

 

Reasons/purposes for processing information

We process personal information to enable us to promote our goods and services and to maintain our accounts and records.

 

Type/classes of information processed

• Personal details
• Goods or services provided
• Financial details -  for deposits/payments made

 

Who the information is processed about

• Employees
• Customers
• Suppliers and service providers
• Complainants and enquirers

 

Who the information may be shared with

We sometimes need to share the personal information we process with the individual themselves and also with other organisations. Where this is necessary, we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons. 

 

Where necessary or required we share information with:

• Family, associates and representative of the person whose personal data we are processing
• Credit reference agencies
• Suppliers and service providers
• Financial organisations
• Current, past and prospective employers
• Employment and recruitment agencies
• Educators and examining bodies
• Debt collection and tracing agencies
• Central government

 

Transfers

It may, on some occasions, be necessary to transfer personal information overseas. When this is needed information is only shared within the European Economic Area (EEA). Any transfers made will be in full compliance with all aspects of the Data Protection Act (DPA).

 

Newsletter sign up

We send out monthly newsletters to our staff and up to 8 newsletters per month to enable us to promote our goods and services. For this purpose we collect names and email addresses via a sign up form on our website, which are then fed automatically into an emailing list in our Campaign Monitor account.  We also, from time to time, run a promotion which allows for an opt-in to our newsletters, which are then processed through our Campaign Monitor account.

 

If you are receiving newsletters from us then you will either have signed up to them via the online form or you are a current or previous customer of ours, or en employee, and have shared your contact details and permission to email with us another way.

 

Names and addresses for newsletters are stored in the Campaign Monitor database managed by Gendall Design Limited, an ICO registered company that provides digital marketing services.  You will find details of their Privacy Policy HERE. Details managed by them through Campaign Monitor are not shared with any other third party whatsoever.

 

Data will remain in Campaign Monitor unless you request to unsubscribe, by following the unsubscribe link provided at the bottom of our newsletters. If you would like to update your details with a new email address or any other information, then please contact us at info@trago.co.uk

 

If you have any questions or concerns, please get in touch via email (info@trago.co.uk). More details and advice regarding information rights and data privacy can be found through the ICO (https://ico.org.uk) 

 

Gender Pay Gap

From 6 April 2017 employers in Great Britain with more than 250 staff have been required by law to publish the following four types of figures annually.

Trago Mills Ltd which operates the Liskeard store and head office function outlines the pay differences between men and women in accordance with the requirements of the Equality Act (Gender Pay Gap Information) Regulations 2017. Trago do not distinguish between employeed based on sex and will continue to employ the best candidate for any given position. Click Here For Summary

Trago Mills (South Devon) Ltd which operates the Newton Abbot store outlines the pay differences between men and women in accordance with the requirements of the Equality Act (Gender Pay Gap Information) Regulations 2017. Trago do not distinguish between employeed based on sex and will continue to employ the best candidate for any given position. Click Here For Summary

Anti-Slavery Statement

The Trago Mills group of companies prohibits slavery, forced labour and human trafficking of any kind in relation to our business operations and our supply chains. We support the promotion of ethical business practices and policies to protect workers from any kind of abuse or exploitation in relation to our group businesses and supply chains. Click Here For Information